Privacy Policy

Privacy Policy – Oryndra London

This privacy policy applies to all services provided by Oryndra London, which can be contacted via info@oryndralondon.com. We take the protection of your personal data seriously and process it in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for the processing of personal data is:

Company name: Oryndra London 

 Email: info@oryndralondon.com

2. What personal data do we collect?

We collect and process personal data that you provide yourself, as well as information collected automatically when you use our website, including:

  • Full name
  • Address and delivery details
  • Email address
  • Telephone number
  • Payment and transaction details
  • IP address
  • Browser and device information
  • Information about your behaviour on our website

3. Purpose and legal basis for processing

We process your personal data for the following purposes:

  • Processing and delivering orders
  • Handling payments
  • Customer service and support
  • Sending order confirmations and service information
  • Improving our website and services
  • Compliance with legal obligations

The processing is based on one or more of the following legal grounds: performance of a contract, legal obligation, legitimate interest or your consent.

4. Sharing personal data with third parties

We only share your personal data with third parties when necessary to provide our services, including:

  • Payment providers
  • Shipping and logistics partners
  • IT and hosting providers

We enter into data processing agreements with all relevant third parties to ensure an appropriate level of data protection. We never sell your personal data to third parties.

5. Transfer of data to third countries

In connection with our use of external suppliers, your personal data may be transferred to countries outside the EU/EEA. In such cases, we ensure that the transfer takes place in accordance with the GDPR, for example by using the European Commission's Standard Contractual Clauses.

6. Retention period

We only retain your personal data for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable legislation (e.g. the Accounting Act).

7. Cookies

Our website uses cookies and similar technologies to ensure functionality, analyse traffic and support marketing activities. On your first visit, you will be informed about the use of cookies and asked for your consent where required. You may change or withdraw your consent at any time via the cookie settings on our website or through your browser.

8. Meta Pixel and marketing partners

Our website uses Meta Pixel and the Meta Conversion API, which are tracking technologies provided by Meta Platforms Ireland Limited and its affiliates.

These technologies are used to:

  • Measure visitor behaviour on our online shop
  • Analyse the effectiveness of our adverts
  • Create audiences, including lookalike audiences
  • Make adverts on Facebook and Instagram more relevant

When you visit our website, we and Meta may process the following information:

  • IP address
  • Cookie information
  • Browser and device data
  • Pages visited, clicks and interactions
  • Products added, purchases and order value

The information may be used by Meta to personalise and optimise adverts in accordance with Meta's privacy policy. You can opt out of personalised adverts via your ad settings on Facebook and Instagram or via the cookie settings on our website.

9. Your rights

You have the following rights under the GDPR:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (the right to be forgotten)
  • Right to restriction of processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent

If you wish to exercise your rights, please contact us at info@oryndralondon.com. We will respond to your enquiry within the statutory time limit.

10. Security

We have taken appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

11. Complaints

If you wish to complain about our processing of your personal data, please feel free to contact us. You also have the right to lodge a complaint with the relevant data protection authority.

12. Changes

We reserve the right to amend this privacy policy. The current version will be available on our website.

Last updated: 25 April 2026